General Terms and Conditions


Basic Vendor Information


Rapska 67,
10 000 Zagreb

OIB: 7515312669
IBAN: HR8123860021110020058, Podravska banka d.d., SWIFT: PDKCHR2X
office@castingduart.com, +38598408784
Board Member: Sanja Drakulić



Scope and Changes of General Terms and Conditions


The Scope. These General Terms and Conditions (hereinafter: AGREEMENT) are governing terms of use of the website on www.castingduart.com and www.duart.hr domains and their sub-domains (hereinafter: SERVICE). The AGREEMENT is a legal contract between You, either an individual user or a legal entity (hereinafter: “You”, "User" or, collectively, “Users”) and Duart j.d.o.o. from Zagreb (hereinafter: COMPANY) regarding Your use of the SERVICE. These conditions define the procedure of ordering, payment, delivery and the cancellation, freezing and/or termination of the SERVICE. The supplier (seller) of the SERVICE is the COMPANY, and the buyer of the SERVICE is a visitor of the platform which has created a User account, selected a subscription package and completed the payment. These conditions consider that the User is fully responsible for the integrity and accuracy of all provided data and information. The COMPANY reserves the right to edit the information you supply, if it is more than sufficient for suitable display, or to amend or refuse or substitute any information tendered if the COMPANY reasonably considers it unsuitable or inconsistent with the general standard, appearance or policy of the COMPANY.

All the given prices are in CROATIAN KUNAS (HRK) and don’t include VAT (according to the Article 90, Paragraph 1 of the Croatian VAT law, VAT is not calculated). While purchasing the SERVICE on the given day under given price, the SERVICE will be delivered under the price indicated in the moment of purchase. The prices are valid until they are replaced with the new ones.

The COMPANY has a right to change the prices without previous notice. The COMPANY has a right in any moment to provide a discount on any of the SERVICES.

The changes. COMPANY reserves the right to make changes and amendments to this Agreement at any time. Changes take effect in the moment when they are published on the SERVICE. When any change or amendment of AGREEMENT occurs, AGREEMENT "last update" date listed above will be changed. Before each use of the SERVICE, User shall check if the "last update" date is changed since last usage of the SERVICE and if there is a change in the AGREEMENT the User is required to get acquainted with. With further usage of the SERVICE User agrees to the new terms and conditions of the AGREEMENT.



User account registration


To use the SERVICE, User is required to create a User account. User account may be registered only by persons older than 16 years. Single User can open multiple User accounts. User may not transfer User account to a third party without the written permission of COMPANY. User is responsible for the integrity and accuracy of the information required for User account registration. User is responsible for protecting and safeguarding the password used to sign-in into the SERVICE. Without the User’s permission for the collection of needed data, the use of SERVICE is not possible.



Using the Service


Usage of the content. After User account registration, User can access and use the content offered through SERVICE (hereinafter: CONTENT); such as access to digital content or web services through the SERVICE. Right to access the digital CONTENT which is not available upon registration through the SERVICE can be given solely by payment. The User may use the chosen CONTENT only for the purpose of browsing and informing on the content upon the payment being made. After the payment is processed, the right is gained for browsing the CONTENT. It is forbidden to distribute and copy any part of the SERVICE , the content, the platform concept and the information provided by the SERVICE. The SERVICE is subject to the EU copyright legislation and its’ rights are protected by the Croatian Copyright Agency.

The COMPANY is not an employment agency. It does not become involved in the recruitment process and cannot act on your behalf in any work-related negotiations. The COMPANY is not responsible for the actions of the Users.

It is the responsibility of the User to ensure that they have full copyright clearance for all photography, voice-clips, showreels and any other content featured as part of their profile. This must be cleared for all uses of the SERVICE, including the technical, development and research purposes.

It is also the responsibility of the User to ensure they have clearance to list details of productions/projects they have been involved in, or will be involved in, without disclosing confidential information which may cause harm to the hiring company concerned.

The User shall not upload material that is unlawful, defamatory, abusive, obscene, discriminatory, or otherwise inappropriate.

If there is any sort of a dispute, the COMPANY will take the material offline until the right to use the material is cleared.

Notification and confirmation of acceptance. After selecting a specific subscription package for which a certain amount of payment is required and conditions are clearly stated, the User gains the permission to use the SERVICE. By selecting the SERVICE and processing the payment, the User accepts the offer of using selected CONTENT for the amount specified and under the general terms and conditions of this AGREEMENT and special conditions specified within SERVICE, and by terminating, cancelling or freezing the subscription, the User is being revoked the permission of using the selected CONTENT.

Reporting unauthorized use. User is obliged to immediately report to the COMPANY any unauthorized use of User account or disclosure of User login credentials to SERVICE.

Responsibility for interaction and CONTENT. COMPANY allows mutual interaction between all Users and the CONTENT provided by the SERVICE. COMPANY has no control over the form and the content of all possible interactions between these entities and therefore is not and cannot be responsible for the reliability, security and legal permissibility of the interaction. By using the SERVICE, User accepts that the COMPANY is not responsible for the accuracy of all the information and the content, nor the quality and other characteristics of the CONTENT provided by the SERVICE.

Interventions. COMPANY holds the right to prevent User in performing any action that is considered potentially illegal, threatening, or for any other reason harmful to the User, other Users, the SERVICE or the COMPANY, if it assumes that the action is not in accordance with AGREEMENT.

COMPANY reserves the right to not to use or make available any material which it deems inappropriate, or to remove material which it considers to be in breach of these terms and conditions.

Linked content. SERVICE contains links to websites that are not under control or influence of COMPANY. User acknowledges that COMPANY is not responsible for the content of such sites and services that are provided on them.

Suspension or termination of the SERVICE. The COMPANY may temporarily suspend the SERVICE partly or entirely, with or without previous notice of suspension. The COMPANY is not responsible for any consequences arising from such suspension and is not obligated to issue any refunds. The COMPANY is not subject to any deadlines to revoke the suspension.

The COMPANY may terminate the SERVICE, following 30 days from the date of publication of termination intention on the website. Following the announcement of intended termination of the SERVICE, Users keep the right to use the SERVICE until the expiry of the specified 30-day deadline. Termination shall cease all rights and obligations of the parties under this AGREEMENT. The COMPANY is not obligated to issue any refunds.

If experiencing any difficulties while using the SERVICE or considering that the SERVICE is not providing the desired experience, the User is encouraged to inform the COMPANY about the issues. The COMPANY will look into the issue and will try to resolve it as soon as possible on the best effort basis.



Subscription package


Definition. Subscription package is a virtual service provided by the COMPANY and by which the User is granted a limited or full right (access license) to select, browse and use CONTENT explicitly offered through SERVICE. The subscription package does not represent money, electronic money, or means of payment having the value of money.

Purchase. The User can buy the subscription package from the COMPANY. All information about the duration of the subscription, the prices and ways of usage is available at: www.duart.hr and www.castingduart.com. The duration of the subscription package is limited and depends on the type of the chosen subscription package. COMPANY holds no responsibility or liability regarding the aforementioned towards the User.

Payment. The User is able to pay for the SERVICE through wire transfer (general payment slip or through Internet banking) or credit and debit cards such as: MasterCard, Maestro, VISA, VISA Electron, Diners and American Express. The payment through credit and debit cards is managed by the CorvusPay service. The COMPANY holds no responsibility or liability for the security, secrecy and data management related to the payment through credit and debit cards.

After completing the order, if credit and debit cards are used as a form of payment, User will receive a notification by the CorvusPay service that the order is processed and the features of purchased subscription package will become available. The User will also receive an invoice by the COMPANY.

We also offer the ability to pay via PayPal, which supports all credit and debit cards. (Maestro, Visa Electron, American Express, Master Card, VISA, Diners). The COMPANY holds no responsibility or liability for the security, secrecy and data management related to the payment through PayPal.

Paypal is the most popular worldwide electronic payment service, you can open your online account for free, and through this account, you pay for goods and services in web stores that accept Paypal as a means of payment.

After completing the order, User will receive a notification by PayPal that the order is processed and the features of purchased subscription package will become available. The User will also receive an invoice by the COMPANY.

Security of Online Payments. While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our platform never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enrolled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and its privacy is guaranteed by the state-of-the-art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Price. Subscription package price is published on the websites www.duart.hr and www.castingduart.com. The COMPANY has the right to change the purchase price of a specific package at any time and without previous notice. The new price shall apply from the moment of publication. All the given prices are in CROATIAN KUNAS (HRK) and don’t include VAT (according to the Article 90, Paragraph 1 of the Croatian VAT law, VAT is not calculated). The COMPANY does not take any responsibility for the accuracy of the exchange rates nor any liability for any direct or consequential loss arising from the use of the exchange rates in any form.

Purchase withdrawal. Pursuant to the article 72. of the Consumer Protection Law of the Republic of Croatia, the User has a right to withdraw the purchase in 14 days since the purchase has been made. The User is obliged to notify the seller via e-mail office@castingduart.com about the intention to withdraw the purchase. COMPANY is obliged to return the funds within 14-day deadline after receiving the notification from the User.

Complaints. Duart is responsible for the quality of the SERVICE on the domains www.duart.hr and www.castingduart.com. If the User has any complaints about purchased SERVICES, in compliance with the Article 10 Point 6 of the Consumer Protection Law of the Republic of Croatia, he has a right to send a written complaint to the COMPANY.
The complaint can be sent via e-mail (office@castingduart.com) or via post (Duart j.d.o.o., Rapska 67, 10 000 Zagreb).
We kindly ask you to write down your name and surname, address, contact and the description of the complaint. We will respond to your complaint within 14 days of receiving it.

Transfer of subscription packages. COMPANY may exceptionally, by publication on the website www.duart.hr and www.castingduart.com, determine the conditions under which Users can transfer available subscription packages partly or entirely from their account to another User or Users. The COMPANY may at its sole discretion periodically give subscription packages to chosen Users.



Code of Conduct for SERVICE Users


User agrees not to enter content into SERVICE which is not in accordance with the truth, Constitution, law and public morality, and/or violates intellectual property rights or any other law and/or regulation protected rights of other Users and/or third parties.

User is required to use SERVICE under this AGREEMENT.

User may not use SERVICE on behalf of another User if there is no permission for it, nor gather other User's SERVICE login information.

User can not threaten, intimidate or harass other Users. User may not use SERVICE in unlawful, deceptive, malicious or discriminatory way. The COMPANY has the right to temporarily or permanently suspend or delete the accounts of such Users and revoke their permission to use the SERVICE.



Responsibility


COMPANY is not responsible for behavior of Users, and therefore for the consequences of that behavior.

User is aware that SERVICE is used at own risk and that COMPANY does not warrant content accuracy, reliability or any other SERVICE usage repercussions.

If User logs in to the SERVICE via third party, COMPANY is not and cannot be held responsible for difficulties or interruption of SERVICE resulting from such login.

COMPANY is not responsible for any damage to User caused by third party while using User account, with or without User's consent. User is responsible to COMPANY for damage that third party, directly or indirectly caused to COMPANY by using User's account.

In the case of loss of User data COMPANY is entirely excluded for liability for damages that may result from such an event, unless COMPANY caused it intentionally or through gross negligence.



Cancellation, suspension, and termination of User account


User may cancel the User account whenever they wish, for any reason, with immediate effect. Cancellation of the User account ceases all the rights and obligations of the parties under this AGREEMENT and deletes the User account . Upon a receipt of the cancellation request from the User the COMPANY is not obliged to return the funds in a case of premature cancellation.

The COMPANY reserves the right to suspend or terminate the SERVICE from Users who violate the AGREEMENT.

In the case of User account inactivity for a period longer than 1 year, COMPANY may deactivate User account. After one year, a deactivated User account will be permanently deleted.

If a payment for subscription package has not been made for some reason, the User account is temporarily restricted from full functionality, but it is not cancelled nor deleted. The User keeps the free account subscription.

Termination of User account ceases all the rights and obligations of the parties under this AGREEMENT.

COMPANY is not responsible for the consequences resulting by cancellation, suspension or termination of the User account.



Data handling and privacy


As our SERVICE is heavily used as a promotional tool, personal data included in public User profiles may be accessible by other users and/or the public via wide circulation or redistribution, and via our historical archives. Therefore, you should never include any personal data on your profile that you would wish to remain private.

For the information on the User data that is being used by the COMPANY and the ways we are protecting your data in compliance with the EU General Data Protection Regulation 2016/679, please read our Privacy Policy.